Service delivery automation solution is designed to reduce operational costs and improve the accuracy of the processes. This service is extensively used in the healthcare & pharmaceuticals, as it is an information-dependent sector. The modern business process management (BPM) is comprised of model-driven development (MDD) to support enterprise mobility, ERP, and service-oriented architecture (SOA). These services are highly preferred by the offshore labor arbitrage. The number of business organizations adopting service delivery automation concepts for cost savings is increased; hence, deployment of service delivery automation solutions has also been increased worldwide.
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Increasing demand for high-tech technologies and reduced labor cost are expected to foster the global service delivery automation market demand in the near future. In addition, service delivery automation offers quality services on a real-time basis, which will also influence the global market growth positively. The emergence of shared device concepts and ERP propels the centralized management solutions in several business functions such as finance & accounting, HR, procurement, and others. This is anticipated to boost the global market growth in future. In addition, demand for modern business process management (BPM) is growing from offshore labor arbitrage, which in turn is expected to boost the global service delivery automation market.
The global service delivery automation market is segmented based on industrial vertical and geography. The industrial vertical segment is categorized as hospitality & transportation, manufacturing & logistics, retail & consumer goods, BFSI, healthcare & pharmaceuticals, IT, travel, telecommunication & media, and others. Of these, healthcare & pharmaceuticals vertical segment contributes for the largest market share in the global market. The geographical segment of the global service delivery automation market is bifurcated as North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa.
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North America accounted for the largest market chunk in the global service delivery automation market. The automate business processes so as to minimize the operation costs are anticipated to propel the global service delivery automation market demand in the near future. Asia-Pacific is expected to witness escalating growth due to fast growing market in this region. Growth in the developing countries such as India and China is mainly attributed to penetration of the outsourcing industries; this in turn will foster the adoption of the service delivery solutions across the region.
Major players operating in the global service delivery automation market are Automation Anywhere, Inc., Xerox Corporation, Celaton Limited, Exilant Technologies Private Limited, and UiPath. Other key players in the global market include Genfour Ltd., IPsoft, Openspan Inc., Blue Prism, Arago US, Inc., and Nice Systems Ltd.
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