Business process as a service (BPaaS) is one of the forms of vertical or horizontal business process, which is delivered on the basis of the cloud service model. These cloud services consist of infrastructure as a service (IaaS), software as a service (SaaS), and platform as a service (PaaS), and hence they are dependent on related services. Increasing need for improved productivity, lower operational costs, and innovation has led many companies to integrate their business and technology solutions through increased automation. Business process as a service offers many advantages such as improved productivity, process optimization, reduced cycle time, cost reduction, and access to the best global practices. These are some of the factors influencing organizations to adopt this technology in order to enhance the business growth.
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The major growth factor of the global business process as a service market is an increase in the usage of technology. The emergence of cloud computing services is the primary factor impelling the growth of the global market. Service customization and high flexibility in the application led the customers to accept these cloud-based services and cloud computing on a larger scale, boosting the global business process as a service market growth. Business process as a service acts as an intermediary between cloud service providers and businesses. However, cloud service brokers offer maintenance services and management to the organization. In addition, it also offers data protection services, security, and deduplication to the organization.
The global business process as a service market is classified based on services as payments, e-commerce, customer management, HR, and finance and accounting. Of these, HR is the dominating segment in the global market and is expected to continue its growth in future. Core business activities are increasingly focused on reducing operational costs that led the organizations to outsource back-office operations as it is more cost-effective and redirect resources to core business activities. This is anticipated to augment the global market growth.
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The geographical segmentation of the global business process as a service market is given by North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa. North America is the dominating region due to the adoption of the business process as a service for increased flexibility of the system and to meet the changing business environments; this is positively impacting the global market growth.
Key players in the global business process as a service market are International Business Machines, Infosys, Cognizant Technology Solutions, Hexaware, Aegis, CA technologies, EXL, Capgemini, Fujitsu, Dell, CSC, Sutherland Global Services, ITC Infotech, i-Admin, TeleTech, Xerox, Pay Asia, Wipro, and Sungard. Other major players in the global market include Accenture, Tata Consultancy Services, Advance Payroll Services, HCL Technologies, ADP, Atos, Firstsource, AntWorks, Avaloq Sourcing Asia Pacific, WNS, Orange Business Services, HP, SAP, NGA Human Resources, Tiger-Consulting, and Oracle.
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